The Service Desk Support Specialist position is responsible for providing proactive end user support for multiple clients in diverse industries; skillfully supporting current technologies; contributing to employee productivity; maintaining strong client relationships; and ensuring that quality work is done in a timely manner. Superior people-skills and a positive attitude are a pre-requisite for this position.

Minimum required skills:

Ability to quickly and accurately troubleshoot, diagnose and resolve basic network, and end user issues remotely; ability to interact professionally with clients, identify the root cause of requests, and resolve to full completion; ability to consistently and thoroughly document networks, knowledge base articles and time entries.  Microsoft Certification: MCP, MCSE, MCTS or equivalent an advantage.

Basic knowledge of the following:

• Active Directory, Remote Access
• Windows 7 and Vista Operating Systems, RDP, Office 2010 and 2007, etc.
• OWA, OMA, Active sync and Windows Mobile
• Basic firewall/Router configurations, TCT/IP an advantage
• Workstation installation, troubleshooting and repair
• Line of business application support
• End user support

Responsibilities:  

This position is responsible for all aspects of the end users’ experience with technology including:

• Resolve technical issues involving Microsoft’s core business applications and operating systems
• Basic technical support at the network level: WAN and LAN connectivity
• Effectively and efficiently implement desktop hardware and software installations and redeployments
• Recognize, identify and document opportunities for upgrades and improvements
• Thoroughly and accurately document configurations, procedures, and work performed
• Interact with clients to clarify and resolve end user and line of business issues to client specifications, and educate clients to ensure they are able to effectively utilize the solutions provided, and communicate ticket progress

Job Requirements:

Qualified candidates must possess a positive attitude, strong work ethic, and superior organizational and time management skills. Work concentrated at downtown office with some onsite client visits required.

• Some college coursework or equivalent experience
• Prior network administrator experience of 2-3 years
• Prior HelpDesk experience of 3-4 years
• Position requires the ability to lift up to 40 pounds and is largely (60\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\\%) a sitting position with phone and computer usage
• Valid Drivers License and reliable transportation required to travel to a variety of client sites
• Periodic weekend and evening work and on-call responsibilities required

Job Status:

Full-time, Both hourly and salaried positions available. Experienced non-manager